Step 1: Discussion with us

If you have a concern regarding your vehicle or the service you have received at our Hyundai Centre, please first raise it with the Sales Manager, Service Manager, or Head of Business at the Centre. They are best placed to address your concerns and, if necessary, will contact us directly on your behalf.

Step 2: Contact Us

To help us process your complaint efficiently, please email us using the button below. To allow us to handle your complaint as quickly and efficiently as possible, please provide us with the following information where possible:

• Full name

• Contact details (preferred contact number, address, and email if applicable)

• Vehicle registration number (if applicable)

• A brief explanation of your complaint or feedback

Phone:

01895 433 999

Address:

Quality Care Control Manager

Speed House, Green Lane

Hounslow

TW4 6BY

Responding to Complaints.

You will receive an acknowledgment confirming that we have received your complaint within three working days. This will include an estimated timeframe for a detailed response and details of the staff member handling your case. We aim to provide a full reply within four weeks. However, if further information is needed, this may take longer. If we are unable to respond within the initial timeframe, we will update you with the reason for the delay and let you know when you can expect a full response.

Step 3: What if I remain unhappy with our response?

The Motor Ombudsman is the UK's government-backed, self-regulatory body for the motor industry.

Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. BMW is accredited to the Motor Industry Code of Practice for New Cars.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Website:

www.themotorombudsman.org/contact

Address:

The Motor Ombudsman

71 Great Peter Street

London

SW1P 2BN

Telephone: 0345 241 3008