Registered Name: Marsh Wall Limited

Company Registered Number: 6319869

Place of Registration: England

Registered Office Address: Speed House, Green Lane, Hounslow, England, TW4 6BY

VAT Number: 346 6239 83

Email Address: mail@berryhyundai.co.uk

Marsh Wall Limited is an Appointed Representative of South Quays Limited who is authorised and regulated by the Financial Conduct Authority (FCA) for insurance distribution activity only (Firm Reference Number 528881). Marsh Wall Limited is authorised and regulated by the Financial Conduct Authority (FCA) for consumer credit activity (Limited Permissions) (Firm Reference Number 678762)

SECTION 172 STATEMENT

The Board of Directors consider, both individually and together, that they have acted in good faith, which in turn has promoted the success of the company for the benefit of its members as a whole (having regard to the stakeholders and matters set out in s172(1)(a) - (f) of the Companies Act 2006) in the decisions taken during the year ended 31 December 2024.

Our plan is designed to have a long-term beneficial impact on the company and to contribute to its success in delivering a high quality of service across all our operations.

Our colleagues are fundamental to the delivery of our plan, and we have made significant strengthening to the senior team over the last 12 months, most recently appointing a Franchise Director for our additional brands, a Corporate Director and a Financial Controller. Our aim is to be a responsible employer in our approach to the pay and benefits of our colleagues and we aim to ensure our offering is fair and competitive. A new benefits scheme including life insurance was launched in 2024 and the holiday entitlement for all staff was increased to 25 days. The health, safety and well-being of our colleagues is one of our primary considerations in the way we do business. Engagement with our suppliers and customers is also key to our success. We meet with our manufacturing partners and funders regularly throughout the year and we have policies in place and will take the appropriate action, when necessary, to prevent involvement in modern slavery, corruption, bribery and breaches of competition law.

Our plan takes into account the impact of the Group's operations on the community, the environment and our wider social responsibilities, and in particular how we comply with environmental legislation and introduce waste-saving initiatives. We have paid particular attention to the new acquisitions to ensure they also fit into this ethos, and several parcels of woodland make up part of our property portfolio. The company also continues to invest in green energy with the intention to extend the solar panel project to the remaining freehold properties in the coming year.

The Board behaves responsibly and in turn ensures that the management operate the business in a responsible manner, with high standards of business conduct and good governance which will contribute to the delivery of our plan. The intention is to build and nurture our reputation, through the delivery of the plan, which reflects our beliefs and culture.

GENDER PAY GAP

Marsh Wall Limited employs more than 250 employees and therefore is required by law to publish an annual report detailing the pay gap between its male and female employees.

This is the snapshot as at 5th April 2025:

The mean gender pay gap is -12%

The median gender pay gap is 15%

The mean gender bonus gap is 29%

The median gender bonus gap is 62%

Percentage of males receiving bonus is is 91%

Percentage of females receiving bonus is is 89%

Statement of Marsh Wall Limited

Marsh Wall Limited is committed to provide equal opportunities to all employees, irrespective of their gender and the company remains committed to continue to reduce our gender pay gap.

Marsh Wall Limited operates within the motor sector and we are confident that the way we pay males and females for the same role provides equal opportunities and there are a range of roles within the organisation.

We as a company recognise that diversity and inclusion are a fundamental part of any successful business plan and as such, we are striving to explore new strategies to decrease our gender pay gap. A key part of that includes attracting more females to our Group through inclusive job advertisements, and encouraging a diverse range of applicants to apply for all roles within the organisation.

I confirm that the gender pay gap information contained in this report is complete and accurate.

Deborah Lowles

Managing Director, for and behalf of the Board of Directors of Marsh Wall Limited

31st March 2026

DISCRETIONARY COMMISSION

Our complaints processes have temporarily changed for some complaints affected by the Financial Conduct Authority’s (FCA) review into the historical use of ‘discretionary commission arrangements’

The Financial Conduct Authority (FCA) (the regulator that regulates loans in the consumer motor finance sector) is reviewing the historical use of ‘discretionary commission arrangements’ between lenders and motor dealers who act as credit brokers (for example, we act as a credit broker when we arrange some loans with consumers). Generally, discretionary commission arrangements were arrangements where the broker was allowed by the lender to adjust the interest rates they offered customers for car finance and the broker’s commission was linked to the interest rate that was set. The review is not focused on any particular dealer or lender, but is a review of the motor finance sector generally.

Whilst it carries out its review, for complaints that could be affected, the FCA has introduced a temporary pause to the 8-week deadline that we usually have to respond to complaints. This pause started on 11 January 2024 and will continue until 25 September 2024. Following the pause, we will have the remainder of the 8-week deadline to provide customers affected with our final response. For complaints that could be affected, the FCA has also implemented an extension to the usual 6-month period that complainants have to escalate their complaint to the Financial Ombudsman Service (FOS). Complainants will have 15 months to escalate their complaint to FOS instead.

This pause only impacts complaints where the credit agreement was taken out before 28 January 2021 and involved a discretionary commission arrangement. Complaints not affected by the pause will continue to be dealt with in accordance with our usual processes.

For any other queries please emails us on financeenquiries@berryhyundai.co.uk

If it is about any other product or an alternative finance house, we will respond to you in line with the amended FCA guidelines.

If you would like any further information about the reasons for the pause and extension, you should visit www.fca.org.uk/car-finance-complaints